Contact Us
Do you need support?
Our team is available to help answer questions.
Call us
+32 495 49 48 69
Email us
Simply send us an email at hello@sarahdesainthubert.be
Shipping informations
Shipping methods
We trust DPD with all our national and international deliveries.
The orders are dispatched within 48 hours while stock lasts and are subject to external factors. You can check the status of your order on DPD’s website.
Yes, we ship all over the EU and trust DPD with all our national and international deliveries. The international shipping costs for such a package varies according to the country it is being delivered to. Note that if you are not part of the EU but want to order, you can contact us via hello@sarahdesainthubert.be and we will try to find an arrangement.
If your country is not a member of the EU, you can still contact us via hello@sarahdesainthubert.be and we will try to find an arrangement.
If you are from the UK and wish to be delivered, please contact us via hello@sarahdesainthubert.be
As soon as your order is shipped, you will receive a confirmation email including your tracking number. Please be reminded to check your spam file.
Shipping costs and delivery times
The orders are dispatched within 48 hours, while stocks last and subject to external factors. You can check the status of your order on DPD’s website.
It depends on where you are. Orders processed here will take 3-4 business days to arrive.
The duties costs are included in the shipping cost applied on our website.
Track your status
As soon as your order is shipped, you will receive a confirmation email including your tracking number. Please be reminded to check your spam file.
The orders are dispatched within 48 hours, while stocks last and subject to external factors. You can check the status of your order on DPD’s website.
In case your order gets lost please contact us via hello@sarahdesainthubert.be
Exchanges
Exchanges within the European Union
In case you wish to cancel or modify your order please contact us via
hello@sarahdesainthubert.be
Only defects linked to the production are motives for contestation. The item must be returned in its original condition and with its label to the following address:
SARAH DE SAINT HUBERT 2, avenue Lavoisier 1300 Wavre, Belgium accompanied by the original sales invoice and return sheet.
Note that we will do our best to promptly send you another piece.
The exchanges shipping costs are the customer’s responsibility.
Exchange conditions
The buyer will not be allowed to practice his retraction right if the product delivered has obviously been used or has been deteriorated.
The item must be returned in its original condition and with its label to the following address:
SARAH DE SAINT HUBERT 2, avenue Lavoisier 1300 Wavre, Belgium accompanied by the original sales invoice and return sheet.
Returns
Returns within the European Union
If you find one of the items bought to be unsuitable, you have a period of 14 business days, starting from the day after delivery to withdraw from the contract without penalty and without stating reasons. The only cost that will be charged are the direct costs of returning the goods.
Only defects linked to the production are motives for contestation. The item must be returned in its original condition and with its label to the following address:
SARAH DE SAINT HUBERT 2, avenue Lavoisier 1300 Wavre, Belgium accompanied by the original sales invoice and return sheet.
Note that we will do our best to promptly send you another piece.
The return shipping costs are the customer’s responsibility.
Returns conditions
The buyer will not be allowed to practice his retraction right if the product delivered has obviously been used or has been deteriorated.
The item must be returned in its original condition and with its label to the following address:
SARAH DE SAINT HUBERT 2, avenue Lavoisier 1300 Wavre, Belgium accompanied by the original sales invoice and return sheet.
Refunding the purchase
We will reimburse the purchase price at the latest within 14 business days starting from receipt of the returned parcel on the same card used for payment.
Secure payment
Payment by credit or debit card
We accept Visa, Mastercard credit cards, Bancontact, American express, Bank Wire, Ideal, Apple Pay, Google Pay and PayPal. Kindly note that if you chose the Bank Wire payment method, your order will be processed once we have received the payment.
You can safely pay on our website. Indeed, to secure all bank transactions, we use verified Stripe and PayPal certificates. We will debit the entire amount owed at checkout.
Payment by gift card/ promotion code
In the card you will get a unique code to use at checkout on your purchase. Note that gift cards’ codes are only valid online.
Gift cards
In the card you will get a unique code to use at checkout on your purchase. Note that gift cards’ codes are only valid online.
Points of sale
There is no SARAH DE SAINT HUBERT physical store. However, you can refer to the next section to discover our multiple points of sale. You can also book a visit to our showroom located in Wavre (Belgium), kindly contact us at: hello@sarahdesainthubert.be
You can currently find SDSH’s collections at six points of sale throughout Belgium and France.
Bonzaï: 93 Rue du Bailli, 1050 Ixelles (Belgique)
https://bonzai-fashion.com/
INITIAL K: 52D Grand-Rue, 6760 Virton, (Belgique)
https://initialk.be/
The Guest Store: 39 Huidevettersstraat, 2000 Antwerp (Belgique)
https://theguest.store/
L’Exception: 24 Rue Berger, 75001 Paris (France)
https://www.lexception.com/fr-fr
Holiday: 29 rue de la Diète, 17590 Ars-en-Ré (France)
https://www.holidayiledere.com/
You can also book a visit to our showroom located in Wavre (Belgium), kindly contact us at: hello@sarahdesainthubert.be
Product
We launch two main collections per year. However, stay tuned via our newsletter
sarah@sarahdesainthubert.be to be notified for all SDSH’s drops.
Subscribe to our newsletter hello@sarahdesainthubert.be to be notified when items are back in stock.
Subscribe to our newsletter sarah@sarahdesainthubert.be to get an immediate notification when items are back in stock.
Refer to our size guide below and carefully read the product description. In case you still have doubt on the right size to pick, please contact us via hello@sarahdesainthubert.be and we will be happy to help you
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After Sales Service
Has an item you bought from SDSH become damaged, or have a defect? Our After Sale Service will find the best solution for your most-loved pieces by asking you to submit detailed information on them.
Contact us at hello@sarahdesainthubert.be with your request and we will answer you within 48 hours.
Other
Any question?
You can contact us via hello@sarahdesainthubert.be! We will be happy to assist you